Privacy Policy for ABUTRON (PTY) LTD
Abutron Connect Privacy Policy
Effective Date: January 1, 2025
Abutron Connect (“we”, “us”, “our”) is a leading Internet Service Provider committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, share, store, and protect your personal data in connection with our services, website, and other digital platforms (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Scope & Applicability
This policy applies to all customers, visitors, and users of Abutron Connect’s Services, including website visitors and subscribers. It covers:
- Data collected via our website and customer portals.
- Information gathered during the provision, operation, and maintenance of our internet connectivity and related services.
- Data processed through our mobile apps, if applicable, and any third-party platforms operated by or on behalf of Abutron Connect.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information (“Personal Information”) including but not limited to:
- Account Details: Name, address, email, phone number, and payment information provided during registration and billing.
- Usage Data: IP addresses, connection logs, device identifiers, and network traffic details used to deliver and secure our services.
- Customer Communications: Information you provide when contacting our support or sales teams.
- Optional Data: Preferences, survey responses, and any additional information you voluntarily provide.
2.2 Non-Personal Information
Automatically collected information may include:
- Technical data such as browser type, operating system, and cookies when you visit our website.
- Aggregated and anonymized usage data for statistical analysis and service improvements.
3. How We Use Your Information
We process your information for various purposes, including:
- Service Delivery: To provision, maintain, and improve our internet services and customer support.
- Network Security & Performance: To monitor traffic, manage network integrity, detect fraud, and prevent unauthorized access.
- Billing & Administration: To process payments, manage accounts, and communicate about your service.
- Compliance: To meet our legal obligations, respond to lawful requests from public authorities, and comply with regulatory requirements.
- Business Operations: For internal analytics, research, and to improve our services and marketing efforts (only where you have provided consent).
- Business Transitions: In the event of mergers, acquisitions, or asset sales, your Personal Information may be transferred as part of our business operations (subject to appropriate safeguards).
Legal Basis: We process your information based on your consent, the necessity to perform a contract, compliance with legal obligations, and/or our legitimate interests in maintaining a secure, reliable service.
4. Data Sharing & Disclosure
4.1 Third-Party Service Providers
We may share your Personal Information with trusted third-party vendors who provide services (e.g., network maintenance, billing, customer support, and analytics). Such parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
4.2 Legal & Regulatory Requirements
We may disclose your Personal Information if required to do so by law, regulation, or valid legal process (including subpoenas or court orders) or to protect the rights, property, or safety of Abutron Connect, our customers, or others.
4.3 Business Transfers
In connection with mergers, acquisitions, or asset sales, your Personal Information may be transferred to third parties. In such cases, we will ensure that the receiving party is bound by confidentiality and data protection obligations.
4.4 Cross-Border Data Transfers
Your data may be stored and processed in jurisdictions outside your country. In such cases, we use internationally recognized safeguards (e.g., standard contractual clauses or Binding Corporate Rules) to ensure that your data is protected in line with this Privacy Policy.
5. Data Security
We implement commercially reasonable technical and organizational measures to safeguard your Personal Information. These include:
- Secure transmission protocols (e.g., SSL/TLS encryption).
- Access controls and authentication measures.
- Regular monitoring and security audits.
Security Disclaimer:
While we take steps to protect your data, no internet transmission or storage method is 100% secure. Abutron Connect disclaims any liability for data breaches resulting from factors beyond our reasonable control.
6. Data Retention
We retain your Personal Information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
7. Use of Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage trends, and personalize content. You may manage your cookie preferences via your browser settings. For detailed information, please review our Cookies Policy.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your Personal Information.
- Correct inaccuracies in your data.
- Delete your Personal Information (subject to legal retention requirements).
- Restrict or Object to the processing of your data.
- Data Portability: Request a copy of your data in a structured format.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact us using the details below. Note that certain rights may be subject to exemptions, particularly where data must be retained for security, billing, or legal purposes.
9. Marketing Communications
If you opt in to receive marketing communications from us, we will use your Personal Information to provide updates on our services, promotions, and offers. You may unsubscribe at any time by following the instructions in the communications or by contacting us.
10. Third-Party Websites
Our Services may contain links to third-party websites. Abutron Connect is not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Limitation of Liability & Indemnification
- Disclaimer of Warranties:
Our Services are provided “as is” without any express or implied warranties. Abutron Connect does not guarantee the absolute security, accuracy, or reliability of any data. - Limitation of Liability:
In no event shall Abutron Connect be liable for any indirect, incidental, or consequential damages arising out of or in connection with the processing or use of your Personal Information. - Indemnification:
You agree to indemnify, defend, and hold harmless Abutron Connect from any claims arising from your use of our Services or your breach of this Privacy Policy.
12. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our Services after such changes constitutes your acceptance of the revised policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Abutron Connect
Email: info@abutron-net.co.za
Phone: +2721 518 0125
14. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of [Jurisdiction], and any disputes relating to it will be subject to the exclusive jurisdiction of the courts in that region.
By using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
